Cambridge Dental Group.

Keeping a full schedule is vital to our success. When we schedule an appointment, we see this as a mutual commitment. We commit to reserving our staff and facilities for you. And in return we ask that you commit to 1.) confirming your appointment at least 48-hours prior and 2.) give us a 48-hour heads up if you need to reschedule. 

CONFIRMING YOUR APPOINTMENT is important for us because well… most unconfirmed appointments don’t show up. We will send you appointment reminder emails/texts 5 days prior to your appointment. To confirm your appointment, click on the confirmation link within these reminders. If still unconfirmed, we will try to contact you via phone. 

Same day cancellations, no shows, and repeat offenses are subject to CANCELLATION FEES, which is calculated based on appointment length. 

We charge $40.00 if the appointment length is 1-hour or less; and $20.00 for each additional 30 minutes after that.

RUNNING LATE? Some appointments involve time-sensitive procedures. A quick heads up to the office helps us pivot quickly and ensure there's still enough time.

The following information is to inform you of our financial policy. If, at any time, you have any questions regarding this policy, please do not hesitate to ask any member of our business team.

We are committed to providing you with the highest quality of care, and our fees are a reflection of the quality care we provide. We accept a variety of payment options for treatment, including cash, check, Apple Pay, and all major credit cards. We also offer flexible payment plans when substantial treatments are involved. Returned checks will result in a $25 processing fee.

Payment is due at the time of treatment. We will communicate all recommended treatment options and associated fees, prior to the start of treatment Any requests for payment plans must be communicated prior to the start of treatment, not on the date of service.

As a courtesy to our patients with dental insurance, we will submit claims to your insurance on your behalf. We require that any applicable deductibles and estimated patient portion be paid at the time treatment is rendered. If we are in-network with your insurance, we do accept assignment of insurance benefits to help reduce your immediate out-of-pocket expenses. If we are out-of-network, payment in full is expected on the day of service and your dental plan will reimburse you directly.

Important facts about your dental insurance

• Dental insurance Is a contract between the patient and the Insurance company. It is a benefit to assist you with the cost of dental care, but at no point in time should insurance benefits compromise your doctor's diagnosis or affect your choice of treatment.
• It is your responsibility to understand the type of dental insurance you have and the benefits selected by you and/or your employer.
• Ultimately you, not the insurance company, are responsible for the fees of services rendered. Should insurance fall to remit payment within 60 days from the date of service, we will require full payment for services, and will refund you for any overpayments after the insurance pays.
• As a courtesy, we will resubmit any denied claims with additional information requested from insurance.

Credit Card On File Policy: Similar to other industries (hotels, rentals, hair salons, pharmacies), we have a policy in place which requires your credit card to be saved on file, which may be used later to pay any remaining balances on your account. This is the most secure way to handle your payment information, as your credit card information is encrypted and only stored within a secure and PCI compliant payment gateway. This gateway is only used to process your payment and receipts once payment is processed. 

If you are unable or unwilling to save a card on file, then we request that you pay for services in full, and you will be reimbursed for any overpayments once we process the claim.

• For invoices with a remaining balance of $50.00 or less, we will charge your card on file and send payment confirmation.
• For remaining balances over $50.00, payment is due within 30 days.
• Balances older than 30 days are considered Past Due, and your card on file will be charged as part of our billing cycle.

"How can I trust what is being charged?" After your visit you will receive a letter in the mail from your insurance carrier that explains how much of your office visit they pay and how much you pay based on the services rendered. This is called an Explanation of Benefits (EOB). We also receive a copy in the mail; and this EOB tells us exactly, according to your insurance coverage, how much of your dental bill is your responsibility and how much is the responsibility of your insurance to pay.

Understanding dental insurance can seem a little daunting at first, but our team is happy and ready to help along every step of the way. Our team works before and after your appointment to verify your benefits, process claims, and send pre-authorizations for major work in order to provide you with an accurate cost estimate. 

That being said, it is important to remember that your insurance company, not your dental care provider, makes decisions about what will be paid for and what will not. When applicable, our team will also dispute and resolve any rejected claims from your dental insurance company, in an attempt to overturn the decision. Please contact us immediately if you are having a dispute with your insurance company or you think your claim has been denied in error.

RELEASE OF INFORMATION TO INSURERS AND ASSIGNMENT OF BENEFITS: 

To the extent permitted by law, you consent for our office to use and disclose your Protected Health Information in order to carry out payment activities in connection with your insurance claim. This information will be used exclusively for the purpose of evaluating and administering claims for benefits. This authorization also enables your dental insurance payments to be sent as direct payment to the dental practice.

At Cambridge Dental, we are dedicated to providing high-quality dental care in a comfortable and low-stress environment. This includes making sure that you understand the benefits and risks of recommended treatment options. Your dentist is also aware of these risks and benefits, and will prioritize your health and safety when recommending treatment. 

Ultimately, you have the right to accept or reject any treatment that has been recommended. In some cases, it may be necessary to change your treatment plan because of conditions not previously discovered during examination. Your dentist will inform you of any changes or new recommendations immediately.

General treatments and risks include:

- Digital x-rays include minimal exposure to radiation and their safety is required by law. Compared to traditional film-based x-rays, digital x-rays can reduce exposure up to 80%.

- Local anesthetic injections, such as for a restorative filling, may cause bruising, pain, dysfunction, or temporary to permanent nerve damage. 

- Surgical procedures can result in bruising, swelling, pain, nerve damage, and infection. If infection occurs, seek emergency medical care. 

- Aspiration of dental materials, leading to emergency surgery.

- In some cases, treatment fails due to reasons for both pre-existing and post-existing conditions and variables.